Frequently Asked Questions




We’re with you all the way. Here are a few answers to our most commonly asked questions. If your questions aren’t answered below, please contact us.


Colab courses are delivered 100% online. No start dates, no classes to attend. This is fully flexible learning on demand.­­

You will complete your knowledge and initial skills development through our online learning management system (LMS). Our nationally recognised diploma and certificate courses are self-paced and can be accessed via a laptop, computer, or mobile. Colab's flexible study model is tailored to your busy life, so you can up-skill in your downtime.

Colab is an innovative online education provider. All our courses are delivered online, combining industry and academic expertise and powered by technology, we’ve created an enjoyable online learning experience for you. You can access our learning platform on a desktop, tablet or mobile, and fit study around your busy life.

Online modules are broken down into topics and subtopics specific to the module. Each module contains a range of learning styles including written text, diagrams, instructional videos and formative activities that provide you with instant feedback and prepares you for summative assessments. 

Learning is supported by regular trainer-led online sessions. At the end of each module and prior to the sequential module, skills and knowledge are evaluated through summative assessments. Assessment consist of online quizzes, assignments and supervised tests. Through our learning platform you will:

  • Access your learning materials and assessments

  • Undertake and upload assessments

  • Engage and interact with your trainer

  • Participate in student forums

  • Access your assessment grades and feedback

  • Access student support services.

Enrolment is easy! Click on the Enrol now link located on any of our course pages, complete the simple online form and one of our course advisors will be in touch to complete the process.

If you have questions or would like to talk to a real person, contact one of our Colab course advisors via free call, on 1300 779 519.

Your course will be assessed online through our learning management platform. You will be assigned a specialist assessor for each module who will provide support while you complete your assessment. Assessments are carried out by using a variety of tasks, including:

  • Online quizzes, including multiple choice and short answer questions

  • Portfolio of evidence

  • Written reports

  • Case studies

  • Video and audio role plays and demonstrations.

Support is offered via scheduled live Q&A sessions, all support sessions are recorded and made available for students to view in their own time. If the student has attended a live Q&A session and still needs additional support, a one on one video chat can be arranged with a trainer.

Course costs can vary depending on the qualification selected. Contact one of our Colab course advisors through this form or via free call, on 1300 779 519 to discuss payment options for your chosen course.

Entry requirements differ from course to course. Please refer to specific course pages to see the relevant course requirements.

All students must be 18 years or older and Australian or New Zealand residents or citizens.

Our modern online learning platform has been designed so that you can study anywhere, anytime. The minimum software requirements to best use our platform are:

Desktop or Laptop

  • Latest version of Chrome or Safari

  • Microsoft Office (2010 or higher)

Mobile or Tablet*

  • Latest version of Chrome or Safari

  • Latest version of Android

  • Latest version of iOS.

* Students using a mobile or tablet will need to upload documents from a Laptop, PC or have a Dropbox account.


  • Adobe PDF Reader.

*Some courses require students to organise access to their own software accounts. This will be called out on relevant course pages.



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